Effective date: 30 August 2026.

This Policy explains cancellation and refund rules for bookings made through Rent Car Deals. It should be read together with the Terms and Conditions and any vehicle- or rental-company-specific cancellation terms displayed before booking.

1. Booking request before provider acceptance

Where a request is still pending and has not been accepted by the rental company, the customer may cancel through the available platform process. Rent Car Deals does not impose a platform cancellation charge on a request that has not been confirmed by the rental company.

2. Provider rejects the request

If the rental company rejects a booking request, the request ends without a Rent Car Deals cancellation charge. If the platform later supports electronic collection and has received money for a request that was not confirmed, the amount due will be processed according to the payment method and applicable law.

3. After booking confirmation

After rental-company acceptance and booking confirmation, the cancellation terms displayed and accepted for that booking, where applicable, apply together with mandatory legal rights. Where a particular cancellation fee was not disclosed before booking, Rent Car Deals will not introduce an undisclosed platform cancellation fee.

4. Customer cancellation

A cancellation request should be submitted through the booking or approved channel where available so the request time and status can be recorded. Refund eligibility or any permitted charge may depend on cancellation timing, vehicle and provider conditions and services already performed.

5. Provider cancellation or vehicle unavailability

If the rental company cancels a confirmed booking or cannot supply the agreed vehicle, Rent Car Deals does not impose a platform cancellation fee on the customer because of that provider cancellation. An alternative may be offered, but the customer is not required to accept a material change in vehicle, price or conditions. Where the platform has electronically collected money and the customer declines a material substitute, any amount due will be processed according to applicable law and the payment method.

6. Pay at pickup or direct payment to the rental company

Where payment is made directly to the rental company or at vehicle collection and Rent Car Deals never received the funds, the rental company that received the payment is responsible for making any refund that is due. Rent Car Deals may assist with communication and dispute records but cannot return money it never held.

7. Electronic payment through the platform

If Rent Car Deals enables electronic collection, any amount due for refund will be returned using the appropriate payment route, subject to booking terms, law and payment-provider processes. We will initiate an eligible refund without undue delay after entitlement is established, while the time until funds appear may depend on the bank, card network or payment provider.

8. No-show

A no-show may occur when the customer does not arrive at the agreed collection location and time and does not communicate in accordance with the booking terms. A no-show charge may apply only where it was part of disclosed booking or rental terms and is legally permitted. Customers expecting a delay should contact the rental company or support as soon as possible.

9. Early return

Returning a vehicle before the agreed time does not automatically create a refund for unused rental time. Any refund depends on the booking terms, rental agreement, rental-company approval and mandatory legal rights.

10. Booking modifications

A request to change date, time, location, duration or vehicle may require repricing. If a change cannot be fulfilled, the original booking remains in place unless cancelled under this Policy. A modification request does not guarantee the previous price or availability.

11. Delay and events outside reasonable control

If performance becomes impossible because of an event outside the parties' reasonable control, the situation will be assessed according to the facts, contract and applicable law. We will work with the rental company and customer toward a reasonable solution. This section does not remove mandatory consumer rights.

12. Deposits, insurance and other rental liabilities

Security deposits, insurance amounts, excess, damage claims, traffic violations, fuel and mileage charges are not necessarily cancellation fees. They are governed by the rental agreement, vehicle conditions, evidence and applicable law.

13. Refund disputes

For a dispute, provide the booking reference and available payment receipt, communications or other relevant evidence. Rent Car Deals may contact the rental company or payment provider to help verify the matter without limiting the customer's right to approach a competent consumer-protection, regulatory or judicial authority.

14. Statutory rights

This Policy does not limit any cancellation, refund or compensation right that cannot lawfully be waived. If a booking-specific condition conflicts with a mandatory consumer right, the mandatory right prevails to the extent required by law.

15. Contact

For cancellation or refund assistance, use the booking details and the Support or Contact Us section in the Rent Car Deals website or applications.

Saudi Arabia market

Any mandatory cancellation, refund or consumer rights available under applicable Saudi law remain unaffected by this Policy.