Before booking
Am I renting from Rent Car Deals or a rental company?
The platform manages the booking journey. Check the rental company's name and terms in your offer; it provides the vehicle and rental service.
How do I choose a suitable car?
Select the market and rental dates, then review vehicle type, seats, specifications, price and company terms.
Why does a car require more days than my search?
A listing may display a minimum-duration warning. Adjust your dates to meet that minimum before completing the booking.
Do photos guarantee the exact vehicle and specifications?
Check the specific vehicle and offer details. Confirm any essential specification with the company before booking; photos alone are insufficient.
How do I know the car is available?
Availability depends on your selected dates and is checked during booking and changes. A search result does not reserve the car.
Can I contact the company before booking?
Use the conversation available in the listing or quotation flow. Keep agreed details in the booking chat.
Eligibility and documents
Which documents are required?
Requirements vary by market, company and driver circumstances. Review your booking requirements; the company may request additional documents.
Do I need an international driving permit?
This depends on your licence's issuing country, destination and company requirements. Confirm acceptance before payment or pickup.
What are the minimum age and driving-experience requirements?
Check the selected vehicle and company terms. This FAQ does not set one universal requirement for every booking.
Can someone else collect the car?
Obtain the company's approval first and confirm driver details and documents. Another driver is not automatically covered by your booking.
How do I submit a requested document?
Open the document request in your booking chat and follow its instructions. Upload a clear, valid image of each requested side.
What if a document is rejected?
Read the reason, correct the image or details and resubmit through the same request, or ask for clarification in chat.
Price and add-ons
What is included in the displayed price?
Review the final breakdown of rental time, tax, add-ons and listed service charges, including any amounts payable to the company.
Are delivery and collection free?
This depends on the company, address and offer. Check each service's charges before confirming; do not assume they are included.
How do I add insurance, a child seat or other extras?
Select available extras and review their price, charging basis and availability. Confirm any unlisted request with the company.
Are extras charged daily or once?
Check each extra's pricing unit. It may be daily, per period or one-time; extras do not all use the same basis.
Are there mileage limits or fuel requirements?
Review the company's terms saved with your booking, including mileage allowance, fuel requirements and possible return charges.
Does changing the display currency change the payment currency?
Your preferred display currency helps comparison. The checkout and invoice show the transaction currency and amount; your bank may apply conversion.
Booking and quotations
How do I request a booking?
Choose the car, dates and pickup method, complete the required details, review price and terms, then follow the displayed steps.
How is a quotation different from a confirmed booking?
A quote states terms and price for a limited time. Your booking is confirmed only when the completed process shows confirmed status.
How do I accept a quotation in chat?
Open the offer card, review the car, dates, price and payment method, then use its available action before expiry.
Can I accept an older offer after it is revised?
Use the latest active offer. A revised price or other details may make the previous version unavailable.
What happens when a quote expires?
Request a new offer from the company. Availability, price and terms may be checked again.
Does submitting a request or starting payment guarantee the booking?
A submitted request alone is insufficient. Follow the booking and payment status until the process is complete and confirmation appears.
Confirmation and changes
Where can I track booking status?
Open booking details and its chat to see status, requests and offers. Check notifications when the status changes.
Why is my booking awaiting the company?
The company may be reviewing the request, documents or availability. Follow the displayed status and timing, and contact it in chat if needed.
What if the company requests more information?
Respond to the request in the same conversation with accurate details. Complete the requested action rather than sending disconnected information.
Can I change details after submitting a request?
Contact the company in booking chat. Some changes require a revised offer or approval; rely on the final saved details.
What if the company offers a replacement car?
Review the replacement's specifications, dates and any price difference before accepting. Receiving an offer does not mean you accepted it.
What if I do not receive a notification?
Check booking details and chat, and allow app notifications on your device. A missing alert does not change the recorded status.
Delivery and collection addresses
How do branch pickup and delivery differ?
For branch pickup, go to the branch address. Delivery uses an address within the company's coverage at the stated charge.
How do I set the delivery address?
Set the address and map pin accurately and add useful access instructions. Review the location before confirming.
Can collection use a different address from delivery?
A different collection address may be selected within the company's coverage when available. Review both addresses before confirming.
Can I choose an address outside the company's coverage?
The address must be within available coverage. If rejected, select an eligible address or discuss an alternative with the company.
Can I change the collection address?
Use the collection-address change for an eligible booking. It must remain within coverage; changes more than 2 hours before return may apply directly.
What if 2 hours or less remain when I change collection address?
The company must review the request. Follow its decision in chat; the previous address remains valid until approval and an update.
Pickup and delivery day
Where can I find the branch address?
Check pickup details and booking chat. Confirm opening hours and any access instructions with the company.
How do I contact the delivery driver?
Use booking chat and the contact options available after assignment. Keep access instructions and changes in the conversation.
Can I track the driver on a map?
Tracking appears when enabled by the company and journey data is available. Check the details of that specific booking.
What if the delivery driver is late?
Contact the company in chat, document the delay and ask for an updated arrival time and any booking impact under its terms.
What if I am late for pickup?
Notify the company immediately and agree on the next step. Pickup no-show terms do not create a free return grace period.
What should I check before going to the branch?
Confirm booking status, pickup time, branch and required documents, and check any requests or alerts from the company.
Vehicle handover
What should I check at handover?
Review exterior and interior condition, fuel, mileage, specifications and extras. Record any discrepancy before completing handover.
How do I document existing damage?
Take clear photos, ask for the damage to be recorded in the handover report and note it in chat before driving.
What if the car or extras differ from the offer?
Contact the company before accepting handover. Review any replacement or price difference through the booking flow.
Do I need to sign the rental company's contract?
Follow the company's procedure and read responsibilities, deposit, fuel, mileage and coverage terms. Ask about any difference from the offer.
When does the rental start?
Use the dates and status recorded in the booking and contract. Ensure handover is recorded and document any agreed change.
What if I cannot receive the car?
Notify the company immediately in chat and record the reason. Review replacement or cancellation options under the booking terms.
Payments and invoices
Which payment methods are available?
Usable methods appear in your booking and offer. Check the selected method and who collects each amount.
How is card authorization different from a charge?
An authorization may reserve card funds without a final charge. Check the app and bank status; capture and reversal are separate steps.
Do I pay the whole rental amount to the platform?
Review the breakdown. A platform payment and a balance payable directly to the company may coexist; partial payment does not clear the balance.
What if payment fails?
Check the transaction status before retrying. A bank message alone is insufficient; contact support if charged without completion.
What if I close the app during payment?
Reopen the booking and offer to check the result. Avoid duplicate payments before confirming the previous transaction's status.
Where can I find my invoice and extra charges?
Open the booking invoice and details. Review rental, extras, extensions, collected amounts and outstanding balances.
Deposit and coverage
Is the refundable deposit part of the rental price?
Distinguish the refundable deposit from rental charges and platform payments. Check each amount's purpose, recipient and conditions.
Who collects the deposit?
Check the offer and company contract for the recipient and method. A company-collected deposit remains that company's responsibility under its terms.
When is the deposit returned?
Timing depends on company terms, inspection and settlement. Ask for its expected date and reference; there is no universal deadline here.
Does insurance cover every type of damage?
Review coverage, exclusions, excess and permitted drivers. An insurance label does not mean every situation is covered.
Can I purchase additional coverage?
Review available extras and their terms or ask the company. Confirm coverage duration and price before accepting.
What if the company deducts from my deposit?
Request the reason, amount and booking evidence. Discuss disputes in chat and contact support with the references if needed.
Wallet and rewards
How do the cash wallet and rewards differ?
The cash wallet shows money and transaction history. Rewards and coupons have usage conditions and are not automatically withdrawable cash.
Can I pay with my wallet?
If wallet payment appears at checkout, use the available balance for that market and currency. If absent, it is unavailable for that flow.
Can I combine wallet balance and a card?
When supported at checkout, review the wallet and card split before confirming and verify the total amount.
Why are some wallet funds held?
Held funds may belong to a transaction awaiting settlement. Only available funds can be used; check the ledger and transaction status.
Can I top up, withdraw or transfer wallet funds?
A wallet balance does not imply these services exist. Use only enabled app actions and contact support about your balance.
How do I use a coupon or reward?
Check validity, conditions and eligible bookings, then apply it where available before confirmation. Offers cannot necessarily be combined.
During the rental
How do I contact the company during the rental?
Use booking chat to keep a clear record of requests and agreements, and the agreed urgent contact method when needed.
What if the car breaks down?
Stop somewhere safe, notify the company and follow its assistance instructions. Do not authorize unagreed repairs or costs.
What should I do after an accident?
Prioritize safety and contact the relevant emergency authorities when necessary. Notify the company and retain the required reports, photos and references.
Can I drive into another country or restricted area?
Check geographic and usage restrictions in the contract and obtain any required approval first. Do not assume cross-border travel is permitted.
Can I add another driver during the rental?
Obtain the company's approval and update driver details, coverage and conditions before the additional driver drives.
Who pays fines, tolls and other charges?
Responsibility, evidence and collection follow the company and booking terms. Request details and references for each charge.
Rental extensions
How do I request a rental extension?
Open booking changes, select extension and a new return time, submit the request, then review the company's offer in chat.
Does requesting an extension change the return time?
No. The current return time remains valid until the process is completed and the new time appears in booking details.
How is the extension priced?
The company checks duration, availability and extras and issues an offer. Review its final total and collection method before accepting.
Does an extension include extras and insurance?
Review the offer and terms with the company. Confirm extras and required coverage for the new period; do not assume automatic coverage.
Why might an extension be refused?
The car or an extra may be unavailable, or booking conditions may prevent the change. Follow the decision and the approved return time.
Returning the vehicle
How should I prepare the car for return?
Check the time, location, fuel, keys, documents and extras against the contract. Record the vehicle's condition and mileage at handover.
What if I return late without approval?
Notify the company and document the delay. Charges and procedures follow your booking terms; an unapproved request does not automatically excuse lateness.
What if I am ready but the collection driver is late?
Record when you were ready, your location and communication in chat. Ask for instructions; the company terms and documented facts govern the outcome.
Can I leave the car and keys without meeting a representative?
Follow the company's approved instructions and document handover. Leaving the car alone does not automatically complete return or transfer responsibility.
What if we disagree about the car's condition?
Request a written record and evidence, compare pickup and return reports and photos, and retain the conversation for support.
How do I know the booking is fully closed?
Check booking status, outstanding amounts and invoice. Recording physical return may happen before inspection or financial settlement finishes.
Cancellation, refunds and support
How do I request cancellation?
Open the available booking actions and review the consequences and company terms before confirming. Track the request through its final decision.
Will cancellation give me a full refund?
This depends on saved company terms, timing and payment status. Use the financial preview and recorded outcome rather than a universal percentage.
Can I return the car early?
Submit an early-return request and review company approval and financial consequences. Early handover does not automatically refund unused time.
Where will a refund go?
This depends on the original funding source and settlement. Wallet, card and direct company payments follow different routes and responsibilities.
What if my refund is delayed?
Check refund status, reference and responsible party. Contact support for platform payments and the company for amounts it collected directly.
How do I report a problem or contact support?
Use in-app support with the booking reference, a clear description and relevant evidence. Never send secret card details or verification codes.